Customer Data Rights Policy
These rights are contractual for every customer, and several of them are permanent constitutional law we cannot amend away.
POL-001 — Customer Data Rights
- You own your data and your record. Evidence, claims, history — yours. We are custodians.
- Full export, always, in open formats (JSON claims + manifest + originals), within 30 days, at no charge beyond media-scale costs, including after termination.
- Read-only, least-privilege access. Our integrations cannot write to your systems; access scopes are listed before you grant them.
- We don't keep your source code. Reviews extract facts; code is discarded after fact extraction; retained snippets require explicit per-snippet consent.
- We never collect credentials or secrets (redacted on sight), production end-user personal data, or anything outside the declared scope. Accidental ingestion is a disclosed incident: quarantined, deleted, reported to you.
- Instant revocation. Kill any access you granted, yourself, effective immediately, with no retaliation in product behavior.
- Deletion that means deletion. On request or termination: your evidence and claim content is deleted (backups within 35 days), certified in writing. What survives: the issuance log — artifact hashes, dates, claim-type counts, approver roles — retained for record integrity and containing no confidential content. Its schema is disclosed to you up front.
- No training of shared models on your content without explicit, informed, revocable, granular opt-in — default off, permanently (CON-001 P4).
- No sale or licensing of customer-derived intelligence. Aggregated benchmarks only with opt-in, a k≥20 anonymity floor, published methodology, and a retroactive exit right (CON-001 P7).
- Access transparency. Every human and system access to your data is logged and available to you; our subprocessors are published with advance change notice and an objection right.
- We tell you when the law comes. Legal or government requests for your data are disclosed to you unless we are legally prohibited; we challenge overbroad requests; request counts appear in the transparency report.